PERLINDUNGAN PENGGUNA KE ATAS SKIM PELANCONGAN DI MALAYSIA

Abstract

Tourist Scheme is a holiday plan and travel provided by any travel
agencies registered under the Ministry of Tourism and Ministry of
Finance in Malaysia. Usually, it offers vacation packages include
low cost of fee, tour guide service, low-cost accommodation
and other services as an attraction to their customers or users.
This study aimed to analyze the setup of the extent to which the
relevant laws tourism scheme to protect the rights of consumers
in Malaysia. The main method in carrying out this study is
the analysis of documents and interview conducted with Mr.
Mohammad Nordin Ab. Rauf as a Vice President of Tribunal
for Consumer Claims Malaysia (TTPM). The findings show that
existing law is adequate and able to protect consumers from
fraudulent schemes tourism, as the legal provisions are there to
prosecute the parties who breach the contract thus protecting the
consumers.